Technical Sales Support Specialist II
Core
Provide global technical support to customers via phone and email, troubleshooting capital equipment and managing service cases.
Role type
Technical Sales Support Specialist
Builds
Service cases and repair orders for capital equipment
Domain
Medical device / Healthcare
Deliverable
client delivery
Required skills
Customer service, troubleshooting, documentation, product knowledge, case management
Preferred skills
Medical device support, capital equipment service processes, Spanish
Technologies
Global Service Management System (GSMS)
Responsibilities
Act as first contact for internal and external customer inquiries; Create, manage, and close service cases in GSMS; Perform standardized and non-standardized troubleshooting of Capital Equipment; Analyze and assess product operation; Recommend optimal device management strategies; Maintain and deepen proficiency in current and future market-released products; Participate in supporting and mentoring Level I team members.
Seniority
Mid-level IC