Area Service Leader - Western PA
Core
Lead and coach technical teams (Biomedical Technicians, Field Engineers) to implement service strategy, manage customer relationships, and drive operational and commercial business objectives for a specific geographic area.
Role type
Senior Area Service Leader (Field Service Management)
Builds
Service delivery operations, customer success plans, and retention strategies for medical imaging equipment.
Domain
Healthcare Technology / Medical Imaging
Deliverable
client delivery
Required skills
Team leadership and coaching, customer relationship management, operational planning, contract and SLA management, profitability analysis, technical problem resolution, change management
Preferred skills
Field service team management in imaging equipment, GE Healthcare service experience, field sales experience
Technologies
Medical imaging equipment, CARES/OLC systems
Responsibilities
Manage customer relationships and ensure satisfaction across a designated territory; Own install base, contract renewals, recalls, and preventive maintenance (PMs); Plan daily resources (vacations, installations, escalated calls); Drive profitability and support commercial-service targets; Serve as first point of contact for critical customer issues and rejected calls; Manage on-call processes; Partner with commercial teams to design customer success plans.
Seniority
Senior, hands-on IC with team management