Regional Service Director West
Core
Managing and leading the business in the assigned geography (West) to profitably grow Core Lab's market share in the United States through effective leadership of district service teams.
Role type
Regional Service Director
Builds
Abbott diagnostic solutions and services for healthcare clients
Domain
Healthcare diagnostics (IVD assays) and field service management
Deliverable
client delivery
Required skills
strategic leadership, team management, budget planning, customer retention, profitability analysis, compliance management, market trend analysis, technical service strategy execution
Preferred skills
IVD assay technology experience, laboratory management, clinical engineering, managing people leaders
Technologies
predictive tools, service tools, Abbott assays
Responsibilities
Implement and install Abbott solutions at new client sites; lead Technical Application Specialist team to develop correlation and method comparison studies; provide proactive and reactive service to ensure customer up-time expectations; execute strategy to drive efficiency of field service teams; maintain customer centric culture for retention and satisfaction; lead executive level conversations with clients; establish strategies to drive profitability improvements; plan and monitor Area Customer Service budget and capital expenditure; acquire, inspire and retain top talent.
Seniority
Senior, hands-on IC with leadership scope
