Regional Service Manager - East
Core
Manage a field service team delivering technical support, installation, maintenance, and repairs for sophisticated analytical and scientific instruments while driving business growth.
Role type
Regional Service Manager (Field Service)
Builds
Field service operations and service revenue
Domain
Life Sciences / Analytical Instruments
Deliverable
client delivery
Required skills
People management, technical aptitude for analytical instrumentation, business development, customer relationship management, operational improvement, project management, CRM proficiency, travel management
Preferred skills
Engineering or Sciences background, service management certifications, GMP/GLP experience
Technologies
CRM systems, Microsoft Office suite, service management tools
Responsibilities
Manage field service engineers, implement service strategies, optimize team performance, grow service business, ensure quality and safety standards, collaborate with sales and technical support
Seniority
Senior, hands-on IC with people management