Field Service Manager, Global Service and Support
Core
Leads Field Service Engineering teams across Seoul, Incheon, and Gyeonggi to drive service excellence, operational performance, and business growth for Genetic Science, Clinical Science, and Bioscience Products.
Role type
Senior Field Service Manager (Global Service and Support)
Builds
Field service operations and customer support capabilities for life science products
Domain
Life Sciences (Genetic Science, Clinical Science, Bioscience Products)
Deliverable
client delivery
Required skills
People leadership, operational management, cross-functional collaboration, KPI monitoring, root cause analysis, process improvement, commercial acumen, escalation management
Preferred skills
Matrix organization experience, global service organization experience, analytical capability in KPI management, service management systems experience
Technologies
Service management systems
Responsibilities
Lead, coach, and develop the Field Service Engineering team; Oversee field service operations across multiple divisions; Monitor and improve key service KPIs; Manage field service operations with a focus on productivity and cost; Lead critical customer escalations
Seniority
Senior, hands-on IC with people management focus