Customer Service Center Agent
Core
Local support role managing preventive maintenance scheduling, field service engineer dispatching, parts ordering, and handling customer/field engineer calls for a medical technology company.
Role type
Service Center Agent (Operations & Dispatch)
Builds
Operational support for Field Service Engineers and customer service interactions
Domain
Medical Technology / Healthcare Services
Deliverable
client delivery
Required skills
Parts ordering system knowledge, SMax system usage, dispatching logic, multi-priority management, independent work
Preferred skills
Salesforce knowledge, prior customer service experience, English fluency
Technologies
SMax, parts ordering System, Salesforce
Responsibilities
Schedule and follow up on PM and FMI activities, coordinate parts ordering for FSEs, handle daily customer and field engineer calls, assign Field Engineers based on system lists and availability, act as local escalation point for urgent issues
Seniority
Individual Contributor, operational support level