Servicedisponent Außendienstpersonal (m/w/d)
Core
Coordinating service operations and dispatching field technicians for Caterpillar construction machinery repairs and maintenance.
Role type
Service Dispatcher (Field Operations)
Builds
Service dispatch and repair coordination for construction machinery fleet
Domain
Construction machinery / Heavy equipment service
Deliverable
client delivery
Required skills
Technical knowledge of commercial vehicles or construction machinery, Order processing, Cost estimation, Project monitoring, Legal compliance knowledge, MS Office proficiency
Preferred skills
Experience in technical customer service, Entrepreneurial mindset
Responsibilities
Dispatch and coordinate field service technicians, Process parts orders and track deliveries, Handle warranty cases and billing, Ensure repair quality and legal compliance, Coordinate customer repair requests via phone, Create cost estimates and manage order processing
Seniority
Entry-level to Mid-level, operational role