Service Program Manager
Core
Lead business and program management of the GEHC-Customer service partnership to drive customer satisfaction and deliver comprehensive GE Healthcare solutions.
Role type
Senior Service Program Manager
Builds
Long-term strategic alliances with healthcare customers (e.g., Lifepoint Health) and operational service delivery
Domain
Healthcare / Biomedical Equipment / Diagnostic Imaging
Deliverable
client delivery
Required skills
Program management, Service contract management, Customer relationship management, Financial acumen (P&L, balance sheets), Risk management, Contract negotiation, Operational excellence, Stakeholder influence
Preferred skills
Healthcare industry experience, Hospital administration interaction, Consulting/Process improvement (Six Sigma/LEAN), GE Healthcare product knowledge, Matrixed environment navigation
Technologies
None stated
Responsibilities
Serve as primary point of contact for service partnership matters, Implement processes to track program progress against KPIs, Manage project liabilities and profitability, Act as customer advocate to internal management, Represent GE Healthcare in contractual discussions, Organize program and operational reviews, Drive operational excellence and efficiency opportunities
Seniority
Senior, hands-on IC
