Customer Success Manager-Northeast
Core
Territory-based role driving customer health, retention, and advocacy for healthcare sterilization clients by acting as a trusted advisor and strategic partner.
Role type
Senior Customer Success Manager (Healthcare Sterilization)
Builds
Customer retention, subscription expansion, and adoption of Censis sterilization workflow solutions.
Domain
Healthcare / Sterilization & Hospital Hygiene
Deliverable
client delivery
Required skills
Strategic partnership, data analysis, contract renewal management, on-site visit execution, annual business review facilitation, clinical workflow knowledge, CRM management, funnel growth generation
Preferred skills
CCSVP certification, experience with Censitrac super-user tools, stakeholder interaction in OR/sterilization fields, complex problem diagnosis
Technologies
Salesforce, Oracle, Sharepoint, Excel
Responsibilities
Conduct regular cadence calls and on-site visits to drive product adoption; execute contract renewal workflows; lead annual business reviews with customer leadership; generate qualified CS leads; maintain clinical and technical expertise in sterilization workflows; update CRM systems and cross-functional workflows.
Seniority
Mid-Senior, hands-on IC