Customer Resolutions Expert (Full-Time & Part-Time Opportunities)
Core
Resolve complex, escalated, and high-risk customer complaints for premium domestic and commercial appliances, delivering fair outcomes and enhancing customer experience.
Role type
Senior Customer Complaint Resolution Specialist
Builds
Service recovery activities and lasting resolutions for Miele's customer base
Domain
Consumer Goods / Home Appliances / Customer Service
Deliverable
client delivery
Required skills
Complex case investigation, root cause analysis, executive-level complaint management, risk and compliance management, cross-functional collaboration, CRM case management, stakeholder communication
Preferred skills
Empathetic communication, conflict resolution, service improvement analysis, brand reputation management
Responsibilities
Investigate complex cases and identify root causes, manage high-profile complaints from escalation to resolution, coordinate service recovery with field teams, document actions in CRM systems, escalate policy and regulatory risks, analyze recurring issues to drive service improvements
Seniority
Experienced, hands-on IC
