Product Support Associate, STR - London
On-site
Core
Provide product and website support via phone and email to global hospitality industry clients, resolving inquiries and maintaining customer records.
Role type
Customer Support Associate
Builds
STR hospitality data benchmarking, analytics, and marketplace insights
Domain
Real Estate / Hospitality
Deliverable
client delivery
Required skills
Customer service, CRM systems, Case management, Microsoft Office, Data analysis, Multi-tasking
Preferred skills
European languages (German, French, Portuguese), Hotel property experience
Responsibilities
Resolve client questions via phone/email, Maintain customer records in various systems, Provide training on products and methodology, Support other departments, Report client feedback
Seniority
Individual Contributor