Product Support Associate, STR - London
Core
Providing product and website support via phone and email to resolve client inquiries and maintain positive service experiences for global hospitality data customers.
Role type
Product Support Associate
Builds
Customer support services for STR's hospitality data benchmarking and analytics platform
Domain
Real estate analytics / Hospitality data
Deliverable
client delivery
Required skills
Customer service, CRM and case management systems, Microsoft Office suite, data analysis, multi-system navigation, deadline management
Preferred skills
European languages (German, French, Portuguese), prior hotel property or corporate environment experience
Responsibilities
Resolve client questions and concerns accurately and timely, update customer records in various systems, educate clients on benchmarking products and services, provide training on product overviews and website usage, document customer interactions, relay client feedback to managers
Seniority
Individual Contributor