Customer Experience Specialist - Thai (Bangkok)
Core
Delivering real-time customer support and resolving booking issues for travelers across multiple product lines.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer satisfaction and operational efficiency for Agoda's travel platform
Domain
Travel / Hospitality / Customer Support
Deliverable
client delivery
Required skills
Native Thai, proficient English, problem-solving, time management, adaptability, confidentiality
Preferred skills
Prior contact center experience, travel/hospitality industry knowledge, CRM/ticketing system familiarity
Responsibilities
Handle high-volume inquiries via phone, email, and chat; resolve booking changes, cancellations, and payments; achieve KPIs for quality and satisfaction; collaborate on complex cases; maintain data security; work rotational shifts including weekends and holidays.
