Customer Support Coach
Core
Advocate for customers and resolve inquiries across multiple channels to ensure seamless experiences for hotel partners.
Role type
Customer Support Coach
Builds
Customer support operations and training resources for a hotel property management platform
Domain
Hospitality technology
Deliverable
client delivery
Required skills
troubleshooting, multi-channel communication, relationship building, feedback gathering, system updates management
Preferred skills
hospitality operations experience, English and Spanish fluency
Technologies
live chat, email, phone
Responsibilities
Assist existing customers in software use, resolve inquiries via phone/email/chat, troubleshoot escalated issues, foster customer relationships, gather feedback for software releases, create and update training materials
Seniority
Entry-level to Mid-level, hands-on IC
Sourced via jobicy · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.