ServiceNow ITSM Sr. Engineer (Hybrid)
Core
Design, configure, and enhance ServiceNow ITSM applications (Incident, Major Incident, Problem, Request, Knowledge) to meet business needs while ensuring platform integrity.
Role type
Senior IC ServiceNow Platform Engineer (ITSM)
Builds
Scalable, reliable ITSM solutions on the ServiceNow platform
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITSM expertise, JavaScript (Glide API, Business Rules, Client Scripts, Script Includes), ServiceNow architecture, integrations and APIs, SDLC, technical estimation, ITIL knowledge
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
Technologies
ServiceNow, JavaScript, Glide API
Responsibilities
Analyze high-level system specifications and use cases; convert requirements into low-level ServiceNow design solutions; design and configure ITSM applications; define and participate in testing activities; provide documentation for design and configuration; collaborate with stakeholders on system flow and processes; support incident analysis and resolution; participate in on-call rotation.
Seniority
Senior, hands-on IC
