Senior Manager, ServiceNow Senior Developer - Operational Technology
Core
Lead the design, development, and optimization of ServiceNow platform solutions to deliver seamless workplace experiences and enhance business processes.
Role type
Senior Manager, ServiceNow Developer
Builds
Scalable ServiceNow instances, custom scoped applications, automation workflows, and integrations for HR, Finance, IT, Legal, Procurement, and Security.
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform development, JavaScript, API integration (REST/SOAP), ServiceNow Certified System Administrator, Certified Application Developer, CMDB Fundamentals, ITSM/CSM/Discovery implementation
Preferred skills
OTM/SAM module expertise, ServiceNow mobile app development, ETL mapping and IRE rules, Agile sprint leadership
Technologies
ServiceNow, JavaScript, Python, REST, SOAP, Service Graph, OTM, SAM
Responsibilities
Lead technical design sessions for scalable ServiceNow architecture, build and optimize custom applications and automation scripts, define project scope and manage delivery of complex initiatives, mentor junior developers, monitor platform performance and recommend optimization strategies.
Seniority
Senior, hands-on IC with leadership responsibilities
