ServiceNow ITOM and ITAM-Lead
Core
Lead a team of ServiceNow specialists to design, develop, and automate ITOM/ITAM solutions, implementing predictive intelligence and Agentic AI for clients.
Role type
Senior ServiceNow Technical Lead (ITOM/ITAM)
Builds
Scalable ServiceNow solutions, automation workflows, and integrations for IT operations and asset management.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM) / IT Asset Management (ITAM)
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, solution design, architecture definition, CSDM framework, Flow Designer, Integration Hub, Workspaces, Now Assist, Predictive Intelligence, AI Agents, technical coaching, stakeholder management
Preferred skills
ServiceNow certifications (CSA, CAD, CIS)
Technologies
ServiceNow, Flow Designer, Integration Hub, Workspaces, Now Assist, Predictive Intelligence, AI Agents
Responsibilities
Lead a team of ServiceNow specialists on development projects and BAU activities; Design and develop workflows to expand automation, implement integrations, and solve technical debts; Provide technical coaching and mentoring to junior developers; Translate client requirements into workable solutions, including creating architecture design documentation and ServiceNow roadmaps; Create and maintain platform implementation roadmaps while providing hands-on support for detailed design and implementation; Collaborate with functional analysts, solution architects, and delivery managers to deliver high-quality ServiceNow solutions.
Seniority
Senior, hands-on IC with team leadership
