Manager, Relationship Management - Grata
Core
Lead a team of Relationship Managers to drive commercial success, renewals, and upsells for a private market dealmaking platform.
Role type
Senior IC Relationship Management Team Lead
Builds
Customer success outcomes, team performance, and revenue growth for Grata's private company data platform
Domain
SaaS / Private Market Dealmaking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, managing books of business, driving renewals and upsells, data-driven communication, cross-functional collaboration, strategic planning, process optimization, critical thinking, organizational skills
Preferred skills
SaaS experience, experience in sales or account management
Technologies
CRM systems, data analytics tools
Responsibilities
Hire, coach, and develop Relationship Managers; lead a team of 3-5 RMs to achieve >100% NRR; own team metrics including renewal success and license utilization; partner with internal teams to align priorities and deliver value; communicate transparently with leadership on business issues.
Seniority
Senior, hands-on IC with team leadership
