Application Support Engineer - Blueflame AI (New York)
Core
Bridging the gap between Customer Support and Engineering to resolve complex technical issues and enhance AI products for the investment management and dealmaking industry.
Role type
Application Support Engineer (Tier 3)
Builds
AI deal sourcing and data room platforms for investment management firms
Domain
Financial technology / Investment management
Deliverable
production ML models | product features
Required skills
Python, AWS, Elasticsearch, Jira, API integration, log analysis, code review
Preferred skills
Financial technology or investment management industry experience
Technologies
Python, AWS, Elasticsearch, Jira
Responsibilities
Investigate and resolve complex technical issues escalated from customer success teams; Analyze platform logs and review code to diagnose problems; Troubleshoot advanced technical challenges; Document issues and resolutions; Work directly with Engineering to identify and resolve product bugs; Collaborate with Product teams to inform the product roadmap
Seniority
Mid-level, hands-on IC
