Specialist - TORA OEMS
Core
Providing customer support and ensuring stability for business-critical client and server-based application processes in trade execution.
Role type
Senior Associate application support specialist (financial markets)
Builds
Trade execution capabilities for hedge funds, mutual funds, and proprietary trading desks
Domain
Financial Technology / Investment Management
Deliverable
client delivery
Required skills
Unix/Linux commands, SQL queries, relational databases, networking debugging, log file analysis, trade execution systems knowledge, incident triage, client communication
Preferred skills
FIX protocol, equity/derivatives/forex/fixed income products, Python/shell scripting, public cloud providers (Azure/AWS), QA/bug handling, Microsoft Excel
Technologies
Unix/Linux, SQL, Azure, AWS, FIX protocol
Responsibilities
Handling customer inquiries via email or calls, proactive and reactive real-time monitoring of processes and trade flows, investigating and solving production problems, analyzing log files for session drops and order issues, collaborating with development teams to resolve incidents, conducting daily readiness checks, contributing to documentation and knowledge sharing
Seniority
Senior Associate, hands-on IC