Premier Support Engineer
Core
Premier support expert for Zendesk's major customers, acting as the technical focal point to solve complex issues and advocate for solutions. (via careerplan.io/jobs/R35452-premier-support-engineer-at-zendesk)
Role type
Senior Premier Support Engineer (Enterprise SaaS)
Builds
Technical support and guidance for Zendesk Premier customers
Domain
Customer Support / Enterprise SaaS / API & Frameworks
Deliverable
client delivery
Required skills
Zendesk architecture & troubleshooting, Enterprise software support, Multi-vendor SaaS solutions, RESTful APIs, HTML/JSON/JavaScript, Cross-functional coordination
Preferred skills
Java/Ruby/Python, French/German/Portuguese, Presentation skills, AI tools (ChatGPT/Gemini)
Technologies
Zendesk, RESTful APIs, HTML, JSON, JavaScript, Java, Ruby, Python, ChatGPT, Gemini, GSuite, Slack, Confluence
Responsibilities
Resolve complex customer escalations, provide guidance on APIs/Frameworks/SDKs, coordinate during service incidents, manage competing priorities and risk mitigation
Seniority
Senior, hands-on IC
