Manager, Services Consulting
Core
Lead and scale a regional expert services consulting team to deliver high-quality outcomes, accelerate customer adoption, and drive retention/expansion for Zendesk solutions.
Role type
Senior Manager, Professional Services Consulting
Builds
Scalable professional services delivery motions and regional consulting teams
Domain
Enterprise SaaS / Customer Experience (CX) / AI-enabled services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership (hiring, coaching, retention), Change management, Data-driven decision making, Delivery operations, Cross-functional collaboration, Continuous improvement
Preferred skills
Zendesk Administrator Certification, AI-enabled tools expertise, Advanced degree (MBA), Project management certifications
Technologies
Zendesk platform, AI-enabled tools
Responsibilities
Lead and scale the regional consulting team; Own delivery performance and customer outcomes; Monitor staffing, utilization, and capacity KPIs; Surface risks and implement remediation plans; Partner cross-functionally for adoption and expansion; Innovate services delivery motions
Seniority
Senior, hands-on IC with team leadership
