Senior Manager, Project Management Office
Core
Strategic leader driving end-to-end execution of professional services engagements to ensure revenue realization and customer experience growth for the North region.
Role type
Senior Manager, Project Management Office (Regional Delivery)
Builds
Professional services delivery models and operational maturity for enterprise-scale customer transformations.
Domain
Customer Experience (CX) / Contact Center / Communications Technology
Deliverable
client delivery
Required skills
Regional team leadership, Book-to-Revenue execution, Cross-functional stakeholder influence, Service delivery model design, Performance metrics establishment, Pre-sales customer success representation, Cloud and on-premise delivery expertise, Conflict resolution, Strategic resource planning.
Preferred skills
Project management certifications, Enterprise SaaS delivery experience, Process optimization track record, Partner-led delivery ecosystem collaboration.
Technologies
Genesys Cloud, Cloud-based delivery models, On-premise delivery models
Responsibilities
Lead and scale a regional team of project and program managers; Own end-to-end Book-to-Revenue execution; Drive delivery strategies to accelerate account expansion; Influence cross-functional alignment across Sales, Customer Success, and Delivery; Step into high-impact customer escalations and executive engagements; Design and evolve service delivery models; Establish and operationalize performance metrics and KPIs; Partner with senior leadership on strategic direction and organizational design; Represent Customer Success in pre-sales cycles.
Seniority
Senior Manager, strategic leadership with hands-on execution
