Senior Manager, Project Management Office
Core
Strategic leader driving end-to-end execution of professional services engagements to ensure revenue realization and customer experience growth across the North region.
Role type
Senior Manager, Project Management Office (Regional Delivery)
Builds
Professional services engagements and service delivery models for enterprise customers
Domain
Customer Experience (CX) / Contact Center / AI-powered Experience Orchestration
Deliverable
client delivery
Required skills
Regional team leadership, Book-to-Revenue execution, Cross-functional alignment (Sales/Customer Success/Delivery), Executive stakeholder influence, Service delivery model design, Performance metrics/KPIs establishment, Process improvement, Pre-sales partnership
Preferred skills
Enterprise SaaS experience, Partner-led delivery models, Process optimization, Formal delivery frameworks
Technologies
Genesys Cloud, Cloud-based delivery models, On-premise delivery models
Responsibilities
Lead and scale a regional team of project and program managers; Own end-to-end Book-to-Revenue execution; Drive delivery strategies for account expansion; Influence cross-functional alignment; Step into high-impact customer situations and escalations; Design and evolve service delivery models; Establish and operationalize performance metrics; Lead continuous improvement initiatives; Partner with senior leadership on strategic direction; Represent Customer Success in pre-sales cycles
Seniority
Senior, hands-on IC with leadership scope
