Senior Sales Engineer
Core
Build production-ready proof-of-concepts (POCs), configure complex API integrations, and deliver technical demonstrations to validate Zendesk's AI capabilities for enterprise customers.
Role type
Senior IC Technical Sales Engineer (Presales)
Builds
Customized product demonstrations, technical sandboxes, tailored prototypes, and reusable demo accelerators
Domain
Enterprise Customer Experience (CX) / Agentic AI / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
JavaScript, Python, Node.js, REST APIs, SOAP APIs, Prompt Engineering, LLMs, Cloud Infrastructure (AWS/GCP/Azure)
Preferred skills
Enterprise software infrastructure, Contact center architectures, Technical presentation to mixed audiences
Responsibilities
Develop Proof-of-Concepts (POCs), Build and Maintain API Integrations, Own Technical Validation, Scale Internal Tooling, Continuous Technical Learning
Seniority
Senior, hands-on IC
