AI Success Strategist
Core
Accelerate customer time-to-value for Zendesk AI solutions by driving adoption, operational excellence, and multi-year AI roadmap execution to ensure measurable business impact.
Role type
Senior Customer Success Strategist (AI)
Builds
Multi-year AI adoption roadmaps, strategic partnerships, and quantifiable commercial outcomes (renewals, expansion) for enterprise customers.
Domain
Customer Success / SaaS / Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project & program management, AI solution design authority, executive stakeholder alignment, adoption analytics, responsible AI advisory, cross-functional influence
Preferred skills
Go-to-market (GTM) experience, channel strategy, predictive health scoring, emerging AI trends familiarity
Technologies
Zendesk platform, generative AI, authentication, integrations
Responsibilities
Lead design and execution of comprehensive AI adoption roadmaps; serve as design authority for AI deployments; partner with executives to co-create forward-looking AI strategies; align cross-functional teams (Product, Sales, Services); coordinate engagement activities and risk escalation; measure and drive impact via data-driven insights; advise on ethical AI practices and compliance.
Seniority
Senior, hands-on IC with strategic leadership
