Senior Partner Platform Architect
Core
Lead technical enablement and architectural strategy for partner-facing contact center solutions, ensuring partners can effectively resell and implement Zendesk, Amazon Connect, and AWS-based platforms.
Role type
Senior Partner Platform Architect (Contact Center)
Builds
Scalable contact center architectures and enablement frameworks for partner deployments
Domain
Customer Experience (CX) / Contact Center / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Solution architecture, Contact center technologies, Partner enablement, Technical strategy, Cloud infrastructure design, Pre-sales support, Technical documentation, Stakeholder leadership, Innovation advocacy, Governance compliance
Preferred skills
Python, NodeJS, Agile methodologies, Workforce engagement management, AI-driven automation
Technologies
Zendesk, Amazon Connect, AWS (Lambda, Lex, IAM, DynamoDB, S3, API Gateway)
Responsibilities
Drive partner technical onboarding and enablement processes, Design scalable contact center architectures, Provide expert technical guidance during co-sell engagements, Define technical enablement strategies and roadmaps, Mentor partners and internal teams on solution design, Develop technical documentation and training content
Seniority
Senior, hands-on IC with strategic leadership
