Sales Engineer
Core
Build production-ready proof-of-concepts (POCs), configure complex API integrations, and deliver technical validations for enterprise automation solutions.
Role type
Technical Sales Engineer (Engineering Presales)
Builds
Customized product demonstrations, technical sandboxes, tailored prototypes, and reusable demo accelerators
Domain
Customer Experience (CX) / Employee Services (ES) / Enterprise Automation / AI
Deliverable
production ML models | product features
Required skills
JavaScript, Python, Node.js, REST APIs, SOAP APIs, prompt engineering, LLMs, autonomous agent frameworks
Preferred skills
Cloud ecosystems (AWS, GCP, Azure), contact center architectures, technical presentation to mixed audiences
Technologies
Zendesk platform, REST APIs, webhooks, middleware platforms, cloud infrastructure
Responsibilities
Develop Proof-of-Concepts (POCs), Build and Maintain API Integrations, Own Technical Validation, Scale Internal Tooling, Continuous Technical Learning
Seniority
Mid-level, hands-on IC