Senior Sales Engineer
Core
Senior Solutions Consultant leading technical discovery, AI strategy, and pilot execution for enterprise customers to deliver scalable CX and ES solutions.
Role type
Senior IC Solutions Consultant (Presales)
Builds
AI-driven customer experience and employee service solutions using Zendesk's Resolution Platform (via careerplan.io/jobs/R34918-senior-sales-engineer-at-zendesk)
Domain
SaaS, Customer Experience (CX), Employee Services (ES), AI/ML
Required skills
AI/ML technologies (LLMs, NLP, automation), SaaS architecture, web/scripting, customer pilot design, cross-functional collaboration, domain expertise in CCaaS/ITSM/Business Intelligence
Preferred skills
Vertical industry expertise, advanced storytelling, strategic consulting
Technologies
Zendesk APIs, middleware, telephony systems, AWS, Azure, GCP
Responsibilities
Lead technical and business discovery sessions; Architect AI-driven CX and ES solutions; Drive technical strategy through the sales cycle; Integrate and scale secure, scalable solutions; Collaborate cross-functionally to align customer needs with product roadmap; Measure and optimize impact using analytics; Champion AI adoption
Seniority
Senior, hands-on IC
