Senior Solutions Architect
Core
Senior Solutions Architect leading strategic scoping, solution design, and AI-enabled workflow implementation for enterprise customers in the North American Services business.
Role type
Senior Solutions Architect (Presales & Strategy)
Builds
Scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions
Domain
Customer Experience (CX), IT Service Management (ITSM), Enterprise Software, Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software scoping, AI/automation agent design, C-level stakeholder management, solution architecture, technical strategy, consulting implementation, API integrations, CRM/data warehousing knowledge, team mentorship
Preferred skills
Generative AI prompt engineering, agentic workflows, RAG, AI governance, terminal/CLI scripting, cloud platform CLIs
Technologies
AI agents, automation tools, APIs, CRM, ITSM platforms, data warehousing, BI, cloud platforms, Git, curl, package managers
Responsibilities
Lead technical discovery and solution scoping with enterprise customers; Partner with Sales to define technical strategies for pipeline growth; Own technical relationships from discovery to closure; Design scalable CX, ITSM, and AI-enabled solutions; Identify opportunities for AI, automation, and agents in customer solutions; Mentor presales and solutions talent; Create services sales strategies; Provide weekly reporting on pipeline and technical risks; Translate business requirements into technical solutions and implementation plans; Support customer pilots, PoCs, and AI workflow demonstrations.
Seniority
Senior, hands-on IC with mentorship responsibilities
