Senior Principal Consultant - Expert Apps
Core
Senior technical pre-sales consultant designing AI-powered customer experience solutions and complex integrations for enterprise clients.
Role type
Senior Principal Solution Consultant (Expert Apps)
Builds
Genesys Cloud Expert Apps portfolio, AI agent solutions, and reusable technical demonstrations/POCs
Domain
Customer Experience (CX), Contact Center, Enterprise Software, AI/Agentic AI
Required skills
Genesys Cloud architecture, REST APIs, Python/JavaScript scripting, SQL, AI/Agentic AI concepts, solution architecture, technical discovery, enterprise security
Preferred skills
AWS/Azure, Enterprise CRM, Financial services/Insurance/Healthcare industry experience
Technologies
Genesys Cloud, Postman, Python, JavaScript, SQL, AWS, Azure
Responsibilities
Lead technical discovery and design solution architectures for complex customer requirements; Build and deliver compelling demonstrations, prototypes, and POCs; Partner with Product/Engineering to validate designs and shape new Expert Apps; Create reusable sales enablement materials and solution diagrams.
Seniority
Senior, hands-on IC
