Support Engineer

Waltham Massachusetts Office, US🌐 Remote💼 Full-time💰 $55,507–$55,507🗓 2026-08-12 → 2026-09-25

Core

Provide technical support for the entire workforce across ChromeOS and MacOS environments, ensuring technology acts as a bridge rather than a barrier.

Role type

Support Engineer (IT Helpdesk)

Builds

Maintains in-office hardware (AV, networking, peripherals) and administers core SaaS tools (Google Workspace, Jamf, Slack, Atlassian).

Domain

Healthcare technology / IT Operations

Deliverable

client delivery

Required skills

Technical troubleshooting, SaaS administration, hardware maintenance, knowledge base management, cross-functional collaboration

Preferred skills

Helpdesk experience, remote support experience, user-centric approach

Technologies

ChromeOS, MacOS, Google Workspace, Jamf, Slack, Atlassian

Responsibilities

Provide universal technical support for in-office and remote staff; Administer and maintain core SaaS tools; Maintain in-office hardware and networking equipment; Streamline IT operations and update knowledge base articles; Partner with internal teams to resolve helpdesk tickets; Ensure the digital office environment remains secure and intuitive.

Seniority

Individual Contributor

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About devoted

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.