Senior Sales Engineer
Core
Act as the primary technical partner for enterprise and commercial accounts, mapping complex business challenges to AI-powered software solutions and proving platform value.
Role type
Senior Sales Engineer (Technical Presales)
Builds
Standard integration topologies, Proofs of Concept (POCs), custom demonstrations, and agentic AI-driven workflows.
Domain
SaaS, Customer Experience (CX), Employee Services (ES), Contact Center Tech
Deliverable
product features
Required skills
Technical presales/solution engineering, modern web technologies (JavaScript, Python, Node.js), REST APIs, webhooks, AI/LLM applications, prompt engineering, SaaS ecosystems, contact center workflows
Preferred skills
Cloud data stacks (Snowflake, Databricks, BigQuery, AWS/Azure/GCP), enterprise BI software (Power BI, Tableau, Looker), modern AI frameworks, vertical industry experience (Financial Services, Retail, Travel, Public Sector), reusable implementation guides
Technologies
Zendesk, JavaScript, Python, Node.js, HTML/CSS, REST APIs, Snowflake, Databricks, BigQuery, AWS, Azure, GCP, Power BI, Tableau, Looker
Responsibilities
Lead technical validation phase of sales cycles and answer detailed RFPs, conduct technical discovery sessions and own POC creation, configure and showcase agentic AI workflows, deploy reusable tools and integration accelerators, advocate for the field by collecting product feedback
Seniority
Senior, hands-on IC
