Senior Sales Operations Analyst - AI Product Specialists
Core
Analytical and operational cornerstone for Zendesk's AI Product Specialist sales organization, blending sales operations expertise with technical data skills to optimize workflows and drive pipeline accuracy.
Role type
Senior IC Sales Operations Analyst (AI Product)
Builds
Optimized sales and product adoption workflows, clean datasets, and automation pipelines for AI specialists.
Domain
SaaS / Customer Experience Platforms / AI Product Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce CRM mastery, data integrity management, automation pipeline building, strategic forecasting, cross-functional collaboration, compliance monitoring
Preferred skills
AI product ecosystem familiarity, CPQ and incentive model expertise
Technologies
Salesforce, CPQ
Responsibilities
Develop and execute sales/product adoption workflows; ensure data accuracy across CRM platforms; build automation pipelines for reporting and notifications; partner with leadership to align operational frameworks; monitor compliance with sales processes and governance policies.
Seniority
Senior, hands-on IC
