Operations Manager, Solution Engineering & Services
Core
Operating system for a global org spanning Solution Engineering and Professional Services, owning the financial and resource engine to keep the business predictable.
Role type
Senior IC Operations Manager (BizOps/PS Ops)
Builds
Capacity models, forecasting in Salesforce/Rocketlane, invoicing accuracy in SAP, and AI agent/automation deployments to eliminate operational drag.
Domain
SaaS / Enterprise Conversational AI / Professional Services
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
capacity modeling, PS forecasting, dashboard ownership, workflow automation (n8n/Zapier), SAP invoicing/revenue recognition, multi-system data integration, executive communication
Preferred skills
Jira delivery flows, Solution Engineering support, conversational AI patterns
Technologies
Salesforce, Rocketlane, SAP, Jira, Databricks, Swarmia, Elvance, n8n, Zapier
Responsibilities
Design and deploy AI agents and workflow automations to eliminate manual work; own integration layer between Salesforce, Rocketlane, SAP, and Jira; build dashboards for operational decisions; run weekly/monthly/quarterly rhythm for pipeline, capacity, and KPI reviews; own PS demand forecasting in Salesforce; partner with Finance/RevOps on services drivers; manage invoicing workflows and revenue recognition in SAP; build and maintain end-to-end capacity model across PS roles and regions; track utilization targets and surface allocation risks; standardize pre-sales to delivery handoff workflows.
Seniority
Senior, hands-on IC
