Technology Solutions Analyst
Core
Provide support activities for client implementation and delivery services, managing technology tickets, service requests, and compliance controls for Global Occupier Services.
Role type
Technology Solutions Analyst (IT Support & Delivery)
Builds
Client technology solutions, service delivery frameworks, and compliance-ready postures
Domain
Facility Management Services / IT Service Delivery
Deliverable
client delivery
Required skills
IT support, service request management, incident management (L1-L3), compliance and audit support, data migration, portfolio configuration, reporting and KPI analysis, Microsoft Office 365, API integration, data governance
Preferred skills
API/Integration protocols, data governance, Project Management, ITIL, SDLC
Technologies
Microsoft Office 365, Excel, Word, Project, SharePoint
Responsibilities
Manage technology ticket queue ensuring adherence to service level requirements; Perform end-to-end management of L1-L3 incidents; Participate in compliance activities including user access reviews and internal/external audits; Provide portfolio configuration and data migration for client portfolios; Prepare implementation plans and activities; Provide training and user support during delivery activities.
Seniority
Mid-level, hands-on IC