Sales Engineer
Core
Design and showcase AI-driven customer experience solutions, conducting discovery sessions and building tailored demos/proofs of value for enterprise clients.
Role type
Senior Sales Engineer (Presales/Solutions Architect)
Builds
AI-powered CX solutions (automation, conversational bots, predictive analytics) integrated with Zendesk's Resolution Platform
Domain
SaaS, Customer Experience (CX), Enterprise Software (via careerplan.io/jobs/R33452-sales-engineer-at-zendesk)
Required skills
AI/ML technologies (LLMs, NLP, automation frameworks), SaaS architecture, CCaaS/ITSM/Business Intelligence domain expertise, technical storytelling, solution design, pilot execution
Preferred skills
Cloud platforms (AWS, Azure, GCP), middleware integration, advanced analytics
Technologies
Zendesk APIs, telephony systems, AWS, Azure, GCP, LLMs, ChatGPT, NLP, MCP automation frameworks
Responsibilities
Lead technical and business discovery sessions; Architect AI-driven CX solutions; Drive technical strategy through the sales cycle; Integrate and scale secure, scalable solutions; Collaborate cross-functionally to align customer needs with product roadmap; Measure and optimize impact using AI performance metrics
Seniority
Senior, hands-on IC
