AI Enablement Engineer
Core
Build and optimize AI solutions, integrations, and infrastructure to enable enterprise-scale AI agents and conversation intelligence for contact centers.
Role type
Senior IC AI Enablement Engineer (AI Infrastructure & Integration)
Builds
MCP integrations, shared agents, agent identity management, and cost-visibility mechanisms for AI operations.
Domain
Enterprise AI / Contact Center Automation / Large Language Models (LLMs)
Deliverable
production ML models | infrastructure | product features
Required skills
Systems engineering, solution architecture, Python, TypeScript, shell scripting, MCP (Model Context Protocol), agent frameworks, API integration, secure authentication, retrieval systems, SDLC fundamentals
Preferred skills
Consulting mindset, stakeholder management, AI literacy training, cost optimization strategies
Technologies
Python, TypeScript, shell, MCP, LLMs, Enterprise SaaS
Responsibilities
Design and build foundational AI integrations and shared agent specs; partner with cross-functional teams to create reusable AI patterns; develop AI literacy programs and internal champions; manage agent identity and commercial tool connections; implement cost visibility and shadow AI detection mechanisms.
Seniority
Senior, hands-on IC