People Services Advisor, North America
Core
Tier 1 HR Advisor handling moderately complex employee lifecycle inquiries including payroll, benefits, data changes, and onboarding/offboarding.
Role type
Senior IC HR Advisor
Builds
Employee lifecycle transactions and accurate HRIS records
Domain
Human Resources / Real Estate Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HRIS system proficiency, policy interpretation, data entry accuracy, case management, employee lifecycle management, stakeholder coordination
Preferred skills
Process improvement, mentoring junior staff, system testing feedback
Technologies
Workday, HelpHub, MS Office
Responsibilities
Respond to Tier 1 HR queries via case management tools, email, or Teams; Provide guidance on lifecycle transactions in Workday; Interpret policies and escalate complex queries; Draft standard HR reports and letters; Maintain accurate employee records in HRIS; Contribute to process improvement and knowledge base updates; Mentor junior HR advisors; Coordinate with HR Partners and COEs.
Seniority
Mid-level, hands-on IC
