Account Executive
Core
Drive top-line revenue growth for Zendesk's SMB segment by hunting new opportunities, closing deals, and expanding accounts using AI-powered strategies and insights.
Role type
SMB Account Executive (SaaS)
Builds
Zendesk AI-informed customer experience solutions for small and medium-sized businesses
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
B2B sales, SaaS sales, AI product architecture knowledge, Salesforce proficiency, consultative selling, pipeline management, forecasting, cross-selling/up-selling
Preferred skills
AI market trend analysis, territory planning, renewal management, technical solution design
Technologies
Salesforce, Outreach, Clari
Responsibilities
Acquire new SMB customers and manage the full sales cycle; leverage AI tools for outreach and workflow automation; co-create AI transformation roadmaps with customers; track and forecast pipeline in Salesforce; collaborate with Solutions Engineers and cross-functional teams; anticipate market trends to refine go-to-market strategies.
Seniority
Mid-level, hands-on IC