Solutions Architect (CCaaS)
Core
Pre-sales technical expert designing and scoping customized Contact Center as a Service (CCaaS) solutions for potential customers to secure professional services engagements.
Role type
Pre-sales Solutions Architect (CCaaS)
Builds
Customized CCaaS solutions using Zendesk products and AWS services
Domain
Customer Experience (CX) / Cloud Contact Centers
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CCaaS architecture, AWS Connect, AWS services, cloud solution architecture, Zendesk Contact Center suite, technical scoping, professional services estimation
Preferred skills
Hands-on cloud deployment, migration, complex solution building
Technologies
Zendesk, AWS Connect, Amazon Connect, SaaS applications
Responsibilities
Lead pre-sales technical scoping and analyze customer requirements; Create detailed professional services estimates and proposals; Articulate complex technical concepts to diverse audiences; Maintain deep technical expertise across Zendesk CCaaS product suite; Partner with Professional Services for seamless transition to delivery
Seniority
Mid-Senior, hands-on IC
