Senior Services Consultant - Amazon Connect
Core
Lead end-to-end technical delivery for customer contact center solutions, from requirements gathering to go-live, ensuring alignment with business goals.
Role type
Senior IC services consultant (contact center solutions)
Builds
Production contact center solutions using Amazon Connect and AWS services
Domain
Cloud infrastructure + Contact Center
Deliverable
production ML models | product features
Required skills
Amazon Connect expertise, AWS environment implementation, cloud solution deployment, automation, contact center integrations, Python scripting, AWS Lambda
Preferred skills
Technical support or consulting background, hands-on programming
Technologies
Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, AWS Lambda, Python
Responsibilities
Serve as subject matter expert for Zendesk Contact Center, lead design workshops and produce Technical Design Documents, configure services and deploy resources in customer AWS accounts, collaborate with cross-functional teams on implementation phases, conduct technical training and knowledge transfer, maintain project status communication
Seniority
Senior, hands-on IC
