Customer Service Rep I
Core
Provide information, resolve complaints, and process parts orders/returns for internal and external customers in a manufacturing/distribution environment.
Role type
Customer Service Representative
Builds
Parts orders and returns for internal and external customers
Domain
Manufacturing / Distribution
Deliverable
client delivery
Required skills
Customer service experience, order processing, complaint resolution, MRP/ERP system familiarity, Microsoft Office proficiency
Preferred skills
Inventory or production control experience, Intermediate Excel experience
Responsibilities
Respond to customer inquiries, handle customer complaints, process parts orders and returns, coordinate with scheduling team for hot requests, troubleshoot order issues
Seniority
Entry-level
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