Owner Connections Representative
Core
Primary point of contact for Polaris owners, managing inquiries, concerns, and feedback to resolve cases and strengthen brand relationships.
Role type
Customer Experience Representative (B2C)
Builds
Owner satisfaction and brand loyalty through case resolution and feedback loops
Domain
Powersports / Consumer Goods
Deliverable
client delivery
Required skills
Root cause analysis, cross-functional coordination, performance metrics management, trend identification, internal process improvement, stakeholder communication
Preferred skills
CRM systems, social media platforms, AS400, Microsoft Office Suite
Responsibilities
Manage owner inquiries from initial contact through resolution, conduct root cause analysis for difficult issues, coordinate with dealers and internal teams, identify owner trends and share insights, represent Polaris in owner interactions, meet internal performance metrics
Seniority
Individual Contributor, 2+ years experience