Management Adjusting CSL Associate Manager
Core
Managing a team of 10-15 adjusters and vendors to deliver exceptional claims and inquiry service via chat, handling complex material damage claims, serious injuries, and arbitrations for Florida and Georgia.
Role type
Associate Manager, Claims Operations
Builds
Claims resolution processes and customer service outcomes
Domain
Insurance (Material Damage, Auto/Homeowners)
Deliverable
client delivery
Required skills
Claims Processing, Coaching, Conflict Management, Employee Supervision, Leadership, Negotiation, Strategic Planning
Preferred skills
Subject Matter Expertise, Ride-alongs/Sit-alongs
Technologies
Chat platforms, Claims management systems
Responsibilities
Manage and motivate adjuster staff and vendors, oversee complex claim settlements and arbitrations, resolve customer conflicts, analyze unit reports and track departmental measures, review employee work quality through ride-alongs and file reviews.
Seniority
Manager, hands-on IC