Claims Manager - Field Property (Dallas, TX - WFH)
Core
Lead a claims unit within a geographic area, reviewing, adjusting, and paying property damage claims while managing customer satisfaction and expense control.
Role type
Senior IC claims manager (property)
Builds
Property damage claim resolutions and customer service experiences
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Property claims knowledge, leadership and mentorship, conflict resolution, organization and adaptability, performance management, strategic direction setting
Preferred skills
Supervisory and training experience, claims consulting experience
Technologies
Claims and business software
Responsibilities
Review, adjust, and pay property damage claims; manage unit performance objectives and loss cost; supervise associates including hiring, training, and performance management; coordinate with cross-functional teams (quality assurance, fraud, legal); resolve customer complaints; conduct quality assurance file reviews; manage support resources and vendors
Seniority
Manager, hands-on leadership