Claim Supervisor - Digital Insurance
Core
Managing overall claims handling, workflow, and team performance for Gadget and Movable All Risks (MPAR) categories to meet SLA targets.
Role type
Claims Supervisor (Digital Insurance)
Builds
Claims resolution workflows and performance reports for Gadget/MPAR categories
Domain
Insurance / Fintech / Electronics
Deliverable
client delivery
Required skills
Claims team leadership, SLA management, vendor workflow coordination, loss ratio reporting, insurer negotiation, SOP evaluation
Preferred skills
Strong work ethic, pressure management, schedule flexibility
Technologies
None stated
Responsibilities
Oversee claims handling for Gadget/MPAR categories, ensure SLA targets are met, manage aftersales vendor workflows, control daily activities of Claims Analyst team, create client and insurer claim loss ratio performance reports, negotiate with insurers on behalf of customers, conduct daily morning briefings, evaluate and improve claims handling SOPs
Seniority
Mid-level, hands-on IC