Aftersales Manager (Service & Parts) SE or Atlanta based
Core
Optimize off-road vehicle (ORV) service and parts strategies across 15+ dealers in the Southeast US to improve dealer profitability and customer experience.
Role type
Senior IC Aftersales Manager (Service & Parts)
Builds
Dealer service and parts operations strategies for ORV fixed operations
Domain
Powersports / Automotive Dealer Operations
Required skills
Data analysis, Strategic planning, Training delivery, Stakeholder management, Process improvement, Financial system knowledge
Preferred skills
Industry trend analysis, Technology adoption, Customer behavior insights
Responsibilities
Consult with dealerships to improve Customer Experience, Service and Parts processes, and profitability; Utilize data and insights to identify and implement areas of opportunity; Collaborate with dealers to drive customer satisfaction and retention; Develop and implement fixed operations strategies and processes; Establish and promote best practices to improve safety and service bulletin completion rates; Lead in-dealer training sessions; Partner with dealerships to set measurable goals and strategic plans.
Seniority
Senior, hands-on IC