CRM Domain Lead (Microsoft Dynamics 365)
Core
Global lead for Microsoft Dynamics 365 CRM platform, driving strategy, roadmap, and adoption to connect teams and enhance customer engagement for a global audio equipment company.
Role type
Senior CRM Domain Lead / Product Owner
Builds
Global CRM platform (Microsoft Dynamics 365) and low-code solutions for Sales, Marketing, and Customer Service
Domain
Enterprise Applications / CRM / Microsoft Dynamics 365
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft Dynamics 365 functional expertise, CRM architecture and integrations, Agile product ownership, backlog management, stakeholder management, business process optimization, governance frameworks, platform performance monitoring
Preferred skills
Microsoft Power Platform (Power Apps, Power Automate), experience in multi-entity global organizations, low-code solution development
Technologies
Microsoft Dynamics 365, Microsoft Power Platform, Power Apps, Power Automate
Responsibilities
Own end-to-end management of the global CRM platform, define and drive value-driven roadmaps aligned with business priorities, act as Product Owner driving Agile practices and backlog prioritization, partner with global business stakeholders to translate needs into scalable solutions, lead CRM transformation initiatives and continuous improvement, enforce governance frameworks and monitor platform KPIs
Seniority
Senior, hands-on IC with leadership scope
