Capability Lead - Dynamics 365 & Power Platform
Core
Lead technical direction and delivery excellence for Dynamics 365 CRM and Power Platform modernisation programs, enabling clients to migrate from legacy CRM and contact centre systems to modern Dynamics 365 solutions.
Role type
Senior Capability Lead - Dynamics 365 & Power Platform
Builds
Modern customer engagement platforms and low-code architectures for enterprise clients
Domain
Enterprise Software / Customer Engagement / Cloud Integration
Deliverable
production ML models | product features | client delivery
Required skills
Dynamics 365 architecture, Power Platform development, legacy CRM migration, solution architecture, technical leadership, presales solutioning, AI integration (Copilot/Azure AI), team mentorship
Preferred skills
Experience with Salesforce/Genesys/Cisco/Siebel migrations, familiarity with Copilot Studio agents
Technologies
Dynamics 365, Power Apps, Power Automate, Power Pages, Copilot Studio, Dataverse, Azure AI services
Responsibilities
Lead technical architecture and delivery of modernisation projects, build reusable IP and accelerators, mentor and develop delivery teams, drive presales and client engagement
Seniority
Senior, hands-on IC with strategic capability development