Facilities Coordinator, Client Customer Service
Core
First point of contact for client facility inquiries, managing work orders, coordinating repairs, and ensuring service delivery for office facilities.
Role type
Facilities Coordinator (Client Customer Service)
Builds
Operational continuity for client office facilities
Domain
Commercial Real Estate / Facilities Management
Deliverable
client delivery
Required skills
Work order management, vendor coordination, data entry, reporting, customer service, building systems knowledge, scheduling, communication
Preferred skills
Facilities management experience, commercial real estate background, financial knowledge
Technologies
Office productivity machinery, computers, phones, photocopiers, fax machines
Responsibilities
Serve as liaison for facilities issues and coordinate responses for problems or emergencies; monitor office/facility operations; address client inquiries and ensure timely resolution; create and assign work orders to engineering staff and vendors; report on work order status; manage vendor performance and training; coordinate special events; measure and report key performance indicators against service level agreements.
Seniority
Entry-level to Junior, hands-on IC